Fluido FAQs

General chatbot FAQs

What is a chatbot?
A chatbot is a type of computer program that simulates human conversations with interaction between machines and people. A chatbot interaction can occur by typed messages or voice command. Chatbots do not require a human to operate them, they respond automatically.
How does a chatbot work?
Chatbots are connected to a business database which contains the information needed to answer a customer question. The database supports the chatbot and provides the responses to customer queries. Natural Language Processing NLP can translate human language into data which can select and return the best response to the querent.
What are chatbots used for?
Chatbots can be used in any instance where people need information to fulfill a need. Chatbots engage with customers alongside traditional human resources through such channels as phone, email, websites, kiosks, and social media. Fluido.ai’s chatbot excels at supporting your customers and your business in all of these channels.
What is the best chatbot?
The best chatbot is the one that gives your customer a great experience and that allows your business to operate more smoothly and efficiently. We believe the Fluido.ai chatbot is the best solution for businesses who want to save labour costs as our chatbot can offer excellent customer support without the need for staff to intervene.
Are chatbots expensive to buy?
Chatbots are not expensive to buy, in fact, they are surprisingly inexpensive to implement and manage. An “off the shelf” chatbot solution will cost you a small monthly fee whereas a customized chatbot will be “trained” to promote your brand and serve your customers as your human resources would. Fluido.ai offers a free package with basic features and other inexpensive packages with advanced features, that’s equivalent to only a few hours of human labour assuming minimum wage.
Are chatbots hard to install?
Chatbots are not hard to install and Fluido.ai’s code-free platform allows the chatbot to be built easier and faster. With some direction from you on your brand and service standards, the chatbot can be trained to start working for you within weeks of starting the process.
Do you need to have special equipment to use a chatbot?
Chatbots do not generally require special equipment as they can be integrated into whatever interface you are using to allow the customer experience to feel natural. The chatbot software will work with your website, app, kiosk, or phone to converse with the customer.
How do you train an AI chatbot?
A chatbot is trained by ensuring we focus on your target customer persona to build an appropriate data set, as well as suitable terminology, formal/informal tone. Then we look at identifying your main customers’ requests and group them. Fluido.ai then tests the chatbot to make sure it’s providing the right experience. The artificial intelligence means that as more questions are given to the chatbot, it learns as it goes and improves accuracy.

Restaurant Chatbots

Can chatbots be used by a restaurant
Chatbots are used by restaurants frequently to help operators process more orders and maintain service standards without having to increase their labour costs.
How do you make a chatbot for a restaurant?
Fluido.ai will make a chatbot for a restaurant by identifying the operator’s key business goals, barriers to meeting those goals, brand tone and manner, and data base. Fluido.ai will then train the chatbot to deliver an excellent customer experience that keeps getting better and better as more customers interact with the chatbot.
What is the best chatbot for a restaurant?
The best chatbot for a restaurant is the one that offers a great customer experience and a strong ROI (return on investment) for the restaurant operator/owner. Fluido.ai will ensure that your chatbot will be the best solution to help you reach your business goals.
Why does a restaurant need a chatbot?
A restaurant needs a chatbot to allow the restaurant to serve more customers, grow profitability, and to operate without increasing labour costs. Restaurant profit margins are traditionally very small and the Fluido.ai chatbot can boost profitability and mitigate the labour shortage.
How does a chatbot make a restaurant run more efficiently?
A chatbot makes a restaurant run more efficiently because it can answer simple questions like “how late are you open?”, process orders and reservations, and communicate service and safety policies without you having to pay a human resource to deal with these queries.
How does a chatbot help a restaurant with a labour shortage?
A chatbot helps restaurants mitigate the labour shortage by fielding much of the initial customer interaction…also known as the top of the sales funnel. Restaurants can focus their labour dollars on back of house and on-premise talent. Chatbots can segment the customer queries, ensuring that those customers who then interact with your team are engaged with your brand and intent on making a purchase.
How does a chatbot help a restaurant be a better place to work?
A chatbot can help a restaurant be a better place to work because it allows your restaurant team to focus on creating great food and face-to-face interactions. A chatbot can communicate difficult policy information like capacity constraints and COVID safety restrictions. Customer frustration can be absorbed by the chatbot, shielding your employees from potentially challenging situations. It will also serve to document any interactions that may require further investigation.
What are some benefits for a restaurant to use a chatbot?
Restaurants will benefit from using a chatbot by being able to grow sales and profits faster without expanding operating expenses as quickly. Research from 7shifts shows that restaurants who used technology during the pandemic reduced staff turnover by 13% saving $6000 US in labour costs.

AI (Artificial Intelligence)

What exactly is AI?
AI stands for artificial intelligence and is defined as the simulation of human intelligence by machines. Some types of AI include expert systems, natural language processing, speech recognition and machine vision.
What are some examples of artificial intelligence?
Some examples of artificial intelligence include self-driving cars, smart assistants and voice activated speakers, manufacturing robots, and automated financial investing. AI is increasingly becoming a part of our day to day lives.
What is the purpose of artificial intelligence?
The purpose of artificial intelligence is to provide human-like interactions for specific tasks. Businesses are excited about artificial intelligence because it can free up human resources to do what humans do best…create and intuit.
What are the four types of AI?
The four types of AI are reactive machines that only react in the moment, limited memory which can store some information and learn from previous events, theory of mind AI can respond to human interaction with facial expressions and appropriate reactions, and self-awareness AI is the most complex and the vision for AI at its best where the machines have human level consciousness and self-awareness.
How does AI connect to the future of work?
AI (artificial intelligence) is part of the future of work because the AI takes the simpler, more repetitive interactions on board so people can focus on where humans add value. AI doesn’t replace human interaction, it facilitates it. The future of work is humans working alongside of bots.

Restaurant AI

What is food AI?
Food AI can improve analysis and monitoring of the farm to table supply chain Food AI can help ensure that food is available when and where we need it most.
How is AI used in restaurants?
AI is used in restaurants to augment the front of house and back of house teams. Restaurants can use artificial intelligence as virtual assistants to respond to customer questions and to take food orders. In the kitchen, restaurants are starting to use AI with robots for repetitive food preparation tasks such as chopping, stirring, and mixing.
Will AI take over restaurants?
AI (artificial intelligence) will not take over restaurants as long as successful restaurants require creativity, emotional intelligence, and empathy to be successful. AI will help restaurants mitigate the labour shortage and to be more profitable – so restaurants can focus on what they do best which is create highly personalized food experiences.
How are robots AI changing the restaurant industry?
Robots, chatbots AI are changing the restaurant industry by working alongside of humans to help take orders, produce food, and deliver the products hot and fresh in a very reliable and efficient manner. As the restaurant industry reboots after the pandemic, AI will be a key part of the recovery.

Kiosk Chatbot AI

What is a kiosk?
A kiosk is usually found in a busy area and gives information, advertisements, recommendations, and directions which often include an interactive display screen.
How does a chatbot with AI help a kiosk offer a better customer experience?
A chatbot with AI improves the kiosk customer experience by interacting with the customer as would a human employee. The chatbot can converse with the customer to help them decide what store to visit in a mall or town square and to provide product recommendations and wayfinding / directions.
How does a kiosk chatbot with AI improve business results?
A kiosk with a chatbot and AI can improve business results by upselling and cross selling to customers as they interact with the kiosk and explore the product options prior to making a purchase. Harvard Business Review reported that McDonalds saw an increase in check size and a spike of 20% in drink orders when prompted by the Kiosk to consider adding one.

Fluido.ai

What does Fluido.ai mean?
Fluido is Spanish for “Fluid or Seamless” and AI stands for artificial intelligence. Fluido.ai is a company that creates chatbots with AI that result in a fluid, seamless customer, and operator experience.
Is Fluido.ai a chatbot or is it artificial intelligence?
Fluido.ai is both a chatbot and artificial intelligence. The chatbot provides the interface between the computer or kiosk and the AI is what enables the technology to keep getting better and better as more data via customer interactions is presented to it.
How does the Fluido.ai chatbot use artificial intelligence?
The Fluido.ai chatbot uses the artificial intelligence to improve the customer experience with each interaction. The AI will allow the business to create a branded interaction which feels natural and engaging – as though a human team member is participating in the exchange.
What makes the Fluido.ai chatbot different from other chatbots?
The Fluido.ai chatbot is different from other chatbots because it can do more than simply deliver pre-set responses. The Fluido.ai chatbot can work alongside of your team or interact with your customers in a natural and seamless way – so you can maintain service standards cost effectively and smoothly.
What types of businesses can benefit from using a Fluido.ai chatbot?
Any business that needs a way to interact with customers anytime, anywhere in an engaging way can benefit from using a Fluido.ai chatbot. Those businesses struggling to fill in gaps due to the labour shortage will especially benefit from implementing a Fluido.ai chatbot as part of their customer-facing strategy.
What type of customer support does Fluido.ai provide to help businesses design and implement a chatbot with AI?
Fluido.ai has a team of seasoned developers and customer interaction experts who can help you implement a chatbot.ai solution that will be tailored to your business brand and growth objectives. From implementation to ongoing support, Fluido.ai has the resources to ensure your chatbot implementation is a success.
Is the Fluido.ai chatbot AI the best solution for my business?
Fluido.ai chatbot could be the best solution for your business if you want to provide strong customer engagement and preselling, segmenting to increase the number of successful transactions for your business. Contact us here to discuss your business needs

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